|
|
Service Catalog Features & Benefits
- Benefits
- ROI in less than 12 months
- Deployed quickly and easily in 6 weeks or less, guaranteed
- Out-of-the-box integration with existing applications
- Easy Deployment
- No Client Installations
- 100% browser-based with no applets, plug-ins, or ActiveX
- Out-of-the-box Active Directory Integration
- Installed and ready to use in 1 day
- Easy To Use
- Intuitive User Interface ~ Online Shopping experience
- Drag & drop Visio-style workflow design with workflow management
- Built-in WYSIWYG HTML & Form Editor
- Easy administration by non-technical staff
- Miminal training requirements
- Open APIs and Enterprise Application Integration
- COM, Web services, ODBC, FTP, custom scripts/code
- URL and iFrame integrations to any other web-based systems or portals
- Open, Documented API
- Out-of-the box integration with most leading Service Desks and ERP software packages
- Configurability and Scalability
- Graphical Workflow Editor
- Customizable and Service Templates
- Customizable Forms and Fields
- Unlimited Number Of Services & Workflows
- Relational and Dependent Fields
- Multi-Select Field Dependencies
- Customizable E-Mail, SMS, IM Notifications
- Customizable Escalation Notifications
- Full high-availability and load-balancing support (Enterprise Edition Advanced)
- Supports sustained loads of up to 100,000 requests per day per CPU (See specs)
- Metrics & Auditability
- Built-In Web-Based Ad-hoc Reporting
- Out-Of-The-Box Queries, Charts And Reports
- Custom Queries, Charts And Reports
- Export Query And Report Results
- Workflow Automation & Process Enforcement
- Out-Of-The-Box Or Build Your Own Workflows
- Skills-Based Routing
- File And URL Attachments
- Record Locking
- Customized and Preset E-Mail & Item Notifications
- Sub-Tasking
- Auto Triggering
- Administration & Security
- Out-Of-The-Box Active Directory Support
- SSL Encryption Support
- SMTP and MAPI and IMAP Support
- User Preferences
- Granular User-Based Privileges
- Granular Group-Based Privileges
- Standards & Methodology Support
- ISO
- CMM
- CMII
- Six Sigma
- FDA 21 CFR Part 11
- ITIL, ITILv2 and ITILv3 support, including official OGC-licensed workflows
- HIPAA
- HICFA
|
PMG Service Catalog
(powered by iRequest, iDeliver & iCollaborate)
|
Case Study:
Case Study: