• PMG Service Catalog Suite
  • Product Components
  • Features and Benefits
  • Ease of Use
  • How It Works
  • Integrations
  • Actionable vs. Static Service Catalog
  • Business vs. Technical Service Catalog
  • Top Five Don'ts
  • Problems Solved
  • Differentiators
  • For Help/Service Desks
  • For IT, ITIL, COBIT
  • For Marketing Operations
  • For Facilities Management
  • For Shared Services Orgs (SSOs)
  • For Service Level Management
  • For Employee Onboarding
  • For Employee Offboarding
  • For OnBase
  • For SharePoint
  • For Role-Based Access Control (RBAC) and User Provisioning
  • For SAP
  • For Service Demand Management
  • For Service Request Management
  • For Service Portfolio Management
  • For Service Financial Management
  • For BMC Remedy and Service Desk Express
  • For CA Unicenter Service Desk
  • For HP ServiceCenter and ServiceManager
  • Included Templates
  • Hardware and Software Specifications
  • Language Support
  • Frequently Asked Questions
  • Example: Automated Self-Service
• PMG iCollaborate
• PMG iComply
• Upcoming Webinars
• Request a Demo

Microsoft Software Prerequisites

• Windows 2003 Server Standard Edition SP1 or Standard R2
• SQL Server 2005 Standard Edition.

Service Catalog Software Components

The following are the main software components.

iRequest

• Provides the e-commerce catalog and online shopping graphical user interface. This component is provided via Microsoft Internet Information Services 6.0, which is built into Windows Server.

iDeliver

• Business Process Management Suite (BPMS) – Provides the business process design and management capabilities.

iCollaborate

• Content Management System (CMS) (iCollaborate) – Provides for all of the portal capabilities, content management, and portlets such as calendars, blogs, FAQs.

MS SQL Database

• Database Server – Runs the Microsoft SQL Server back end database for data storage and processing.

Generic Hardware Recommendations-Single Server Deploy (all components on a single server)

• One (1) Xeon or Opteron CPU 2.0 GHz or better
• 4 GB RAM
• 36 GB Disk (iRequest install size is 200MB, iDeliver install size is 700MB, combined database storage on initial install is 350MB

Growth Considerations

• 5-20GB for log files with a rotation plan.
• 10-30GB for database size

• Product Brochure:
  PMG Service Catalog Suite Brochure
  
• Case Study:
  Improving Service by Empowering IT and Its Customers
  
• Case Study:
  Automating IT Fulfillment and Service Request Management
  
• Case Study:
  Establishing a Foundation for Service Request Management
  
• Free Service Catalog Templates
• Free Process Templates